| Customization: | Available |
|---|---|
| After-sales Service: | 1 Year |
| Warranty: | 1 Year |
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Material |
Anodized,electrophoresis,powder coating |
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Thickness |
Can be customized(1.6mm-2.5mm) |
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Width |
Can be customized(50mm,60mm,80mm,88mm etc.) |
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Glass options |
Single 5mm/6mm/8mm/10mm |
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Double 5mm+6/9/12+5mm |
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Laminated 5mm+0.38/0.76/1.52+5mm |
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Glass type:clear,tinted,reflective,tempered,frosted,low-e etc. |
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Color |
Can be customized |
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Dimension |
Can be customized |
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Hardware |
High quality hardware,top brand |
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Mosquito net |
1.Nylon 2.Stainless steel mesh |
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Type |
Sliding,casement,fixed,up-open,down-open etc. |
* We can provide you with the best packaging and transportation services according to your specific needs.
1. Quality Assurance
The company strictly follows the standards of ISO9001 in production and quality control to fully guarantee product quality.
2. Consulting Services
Provide professional window and door consulting services to answer customers' questions during use. Provide answers to difficult problems through telephone, online consultation, and other channels to ensure that customers have a good experience.
3. Customization Services
The company provides various customization services, tailoring individualized product specifications and designs according to customer needs.
1. Maintenance Services
Provide professional maintenance services to customers. For customers with malfunctioning doors and windows, respond to customer needs in a timely manner according to the set service standards and time requirements, and resolve problems as soon as possible.
2. Replacement Parts Services
Components and accessories used in windows and doors may wear out or become damaged over time. We provide free replacement parts services within a certain free warranty period. Customers only need to provide relevant proof, and we will provide free replacement parts. After the warranty period, we provide cost-effective parts services to help customers solve problems.
3. Post-sales Evaluation
Timely understand customer feedback and evaluate and improve after-sales services based on it. Invite customers to evaluate after-sales services through telephone, email, or online questionnaires to discover areas of improvement and optimize the service process and quality.
1. Q: What are the difference among Thermal Break Aluminum, Aluminum and UPVC material?
A: 1) Thermal Break Aluminum combined all the advantages of UPVC and Aluminum, solid,durable and thermal insulation.
2) Aluminum windows and doors are solid and durable enough, but thermal insulation property will be weaker.
3) UPVC material is one kind of resin, it has good thermal insulation property, but not solid and durable.
2. Q: What advantages of Thermal Break Aluminum material windows and doors?
A: 1) Solid and durable due to aluminum material, good thermal insulation property due to there is a PA66 nylon strip to separate the 2 pcs of aluminum profiles.
2) Good sound insulation due to the application of double or triple tempered glass.
3) Good air and water tightness property due to there is EPDM sealing strip around the frame.
3. Q: Are there any problems with the glass inside? Having steam or going foggy?
A: We use 5mm+6A/9A/12A+5mm double glass. The double glasses is made professionally, no steam or going foggy between them.
4. Q: Do you have installers or can you send installation team to project site?
A: Normally, we provide you with installation manual or instructions.
5. Q: Can I customize the design and size?
A: Yes, all the designs can be customized and size can be the same as you asked.
6. Q: What do we need to know to quote you the right price?
A: 1) Decoration drawings are much better. If you do not have, you just need to tell us the size of the window/door opening. Your decoration style and quantity are also helpful when we recommend you the right products.
2) We can discuss the profile thickness, frame color, hardware, opening style, glass feature etc, then we will recommend you the suitable items.
3) Any requirements on the details, we can help to realize it.
7. Q: What are your payment terms?
A: T/T 50% deposit,the remaining balance should be paid before container. If you want others, such as Western Union, we also accept it.
8. Q: How about the packing of goods?
A: There are 2 kinds of packing:
1) Bubble film. If full container, we advise to use it as it can save more space&load more goods.
2) Bubble film + Wooden frame. This is the standard export packing for goods with glass.
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